Twain Gold & Diamond Centre in Peterborough, ON Open now

Reviews about Twain Gold & Diamond Centre

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  2019-12-25, by Natasha Telford
  I am dissatisfied with the service I received. I took my family heirloom ring to be fixed twice within the span of a couple months. Shortly after the second repair, one of the stones fell out! I emailed immediately to have things resolved. I received no response. Here is the email I sent. Dear Twain my name is ______ I recently had you repair a ring for me and it has broken. Normally this would not bother me but it is the second time I have had you repair this ring in the last 4 months and the last repair was less than a month ago and now it is missing stones. Now I usually do not have a problem with the service I received from you but this is completely unacceptable. This ring is an heirloom of my family and for one of the stones to fall out within a month of you doing work on it to repair the band is more than a coincidence. I am unfortunately in the states for the next month-and-a-half at least but would like to sit down with a manager to discuss how we are going to go about repairing my ring properly when I return. Attached you will find photos of the ring in question if you require anything further from me please do not hesitate to email and I will do my best to accommodate.